Terms and Conditions

Miss Carlysle and Co - Client Terms and Conditions

From the 1st of September 2021 - All estimates are through QuickBooks, you will have received an estimate from Miss Carlysle and Co and need to confirm if you are happy to proceed with the estimate.
A 25% non-refundable deposit is required before we conduct any work to save the service required for your date.
The final 75% will be due 30 days prior to your wedding/event date.
You will be unable to make any early payments unless agreed beforehand with Miss Carlysle and Co and you will be unable to send us any money without an invoice being sent.
All bookings will be confirmed in the form of a contract and booking form. The contract and booking form must be filled out, signed & returned within a week.

Late payments

Failure to pay your balance on time will result in a £50 administration fee.

Miscellaneous

As the client, you are entitled to inspect the hired items before collection or on delivery to agree on the standards of the products.
All hired items remain the property of Miss Carlysle and Co at all times.
Within the hire period, by paying your deposit and signing your terms & conditions and contracts, you are solely responsible for the hire items.
If by any chance there are damages, loss, or sufficient stains, we are in our rights to charge for full replacement of the product. Please note this can be higher than the hire charge per item. You will be invoiced within 7 days of any breakages.
The hire period is one day only unless agreed otherwise.
Final numbers must be confirmed 1 month in advance.
Miss Carlysle and Co do not accept any liability for any claims made by any persons for death, personal injury, or damage caused by the hired items.
Wedding insurance - Please note that our deposit is non-refundable, we strongly recommend that you take out appropriate wedding insurance.
Turn-around - Miss Carlysle and Co do not stay for a room turnaround as standard. This is an additional charge of £150. If you are using the same function room for both your Ceremony and Reception, you will need to arrange with the venue or catering company for the setup of the furniture after the ceremony. We are unable to wait until the ceremony is finished to dress the tables unless pre-arranged with us which will incur additional charges.
Cleaning Fee - Miss Carlysle and Co charge a 10% cleaning fee that will be added to your final invoice.
Set Up - Miss Carlysle and Co do not set up as standard, this will be an extra charge which will be outlined on your estimate.
*We reserve the right to change these Policies, Terms & Conditions at any time without notice. These Policies, Terms and Conditions will always be current, and override any prior Policies, Terms & Conditions provided in any other form. No alteration or substitution to these Terms and Conditions shall be valid unless agreed in writing.

Booking Details

All bookings will be regarded as provisional until a signed copy of these terms and conditions is received from the client, along with a non-refundable deposit for the required services.
Miss Carlysle and Co are not under any obligation to continue holding provisional bookings behind the given option date. (14 days from the time of the booking)

Price and Payment

All prices quoted by Miss Carlysle and Co may be amended when agreed with the client, the client will reasonably consider any errors or omissions or where an increase is caused by a change in the circumstances beyond the reasonable doubt of Miss Carlysle and Co. It is strictly the responsibility of the representative of the client to confirm the booking.
Deposit - A deposit of 25% of the total fee payable, quoted in the contract attached. The deposit is non-refundable.
The initial booking fee covers the reservation fee, admin on booking, advice, and guidance during the wedding/event planning process.
Balance due - The balance of the total fee is payable 30 days prior to the event or 4 weeks prior to the wedding.
Additional expenses - Any additional expenses or fees will be invoiced after the event. Payment will be due 5 working days after the event.
Late Bookings - Should a booking be made within 30 working days of the event date, payment in full will be required to secure the event.
Miss Carlysle and Co will send you an invoice when your payment is due, please do not send money without an invoice being issued, you will be refunded.
VAT - Please note we are currently VAT registered, an extra 20% will be added to your final invoice.
Once the deposit has been paid you are agreeing to the minimum spend as laid out in your estimate. Any change in items or services hired can be amended as discussed in our final consultation, however, if this is below the minimum spend, this amount will still be invoiced.
By payment for and acceptance of our services, you are agreeing to our terms and conditions.

Set Up

Please note due to the nature of our business we cannot guarantee Bethany Carlisle (Owner and Senior Stylist) will be setting up your wedding. We have a fully trained team who will be conducting our setups.
Required Set Up Time - Miss Carlysle and Co require a minimum duration of 4 hours to set up the venue decor, this may be more depending on the nature of your decor and the number of guests attending.
If there are time constraints for the set up, additional staff may be required and this may incur an additional charge.
Set Up Conditions - With our set up service we require the venue to be ready at the times agreed, failure in the venue being ready can result in further charges.
Point of Contact: The client is expected to provide the details for the point of contact for the duration of set up and take down (Name, Email and Phone Number)
Linen: All arrangements for linen must be made separately unless this is otherwise agreed as part of your Event Styling Service. On the day of setup we will require that all linen is on the tables ready for us to dress the tables if we are not supplying the linen.
Cutlery, Crockery & Glassware: Miss Carlysle and Co do not take responsibility for the setup of crockery, glassware or cutlery, unless this has been hired from us. Please arrange for this to be dealt with by your catering company or another provider.
Clients items: We will only set up the clients items if this has been agreed beforehand with a full list of items provided.
Stacking and unstacking of chairs & tables: It will be necessary for the venue providers to un-stack or put out chairs or tables. If there is an issue on the day and we do need to do this, there is an additional charge for this and the charge will be removed from the security deposit. There may be a delay in time as a result of this.
Guest interference during set up: Guests are to be instructed not to enter any rooms being decorated before the agreed time. It is the client’s responsibility to ensure there is a representative at the venue to communicate this to guests and usher them to an appropriate location. In the event of our staff having to manage your guests, it is at the clients risk that either there is a delay in the venue being ready or a deduction being applied to the holding deposit for the additional tasks.
Chair covers:

i. You must arrange with the venue to have the correct amount of chairs available for us to dress. We will only cover the chairs that have been put out for us. We are unable to leave any spare covers/sashes.

ii. If an event includes a ceremony, it must be checked with the venue if they supply the extra chairs for registrars. Many venues will have four chairs at the front and will need an extra two covers and sashes for this if chair covers and sashes are being used.

We cannot accept responsibility for any of our items that are used outside should they be damaged, soiled or affected by weather conditions after we have left them e.g. aisle runners becoming extremely wet or soiled. Swagging & draping are intended as temporary constructions, therefore severe weather conditions, wind and rain, may affect the completed look if used outdoors.
Punctuality and timing: We allow 30 minutes on either side of any given time, to allow for good/bad traffic and any delays we may come across. If we are going to be earlier or later than 30 minutes either side of your scheduled delivery time, we will be in contact with you or your event coordinator as soon as possible to give you an estimated time of arrival.

Delivery and Collection:

We will make every effort when delivering the decor items and/or furniture to park our vehicle/s without contravening parking restrictions. If where we are required to deliver falls outside this category (i.e. red routes, double yellow lines, resident’s parking, etc) and a penalty charge is incurred, this will be payable by the client.
Delivery and collection charges are exclusive of congestion or toll charges. These are added to the cost of delivery if it falls within the applicable times.
Clear Up - We require a minimum of 2 hours to clear up and pack away after an event. If this cannot be accommodated by your venue, please inform us as soon as possible.

We will arrive at 11pm to begin the packing away process. This will always be carried out with complete discretion. If for any reason we are required to arrive later than this, an additional charge will be incurred.
All charger plates hired must be returned to us reasonably clean. Please note that charger plates cannot be used as dinner plates. If there is excessive food on the charger plates, we would expect that the catering company / venue would take responsibility for cleaning these plates. Excessive food remnants left on the plates would incur a charge that would be deducted from the refundable security deposit.

Miss Carlysle and Co charge 0.65p per mile for travel, after 20 miles travel time of £15 per hour will be charged.
Delivery is to ground floor only, unless another location is pre-arranged; there will be an extra charge for this service.
Miss Carlysle and Co does not set up as standard, this is an extra charge. All containers and boxes provided must be returned.
All items should be returned to the containers/boxes that they were delivered in./ Failure to return these containers/boxes will result in a charge to the hirer being charged the full replacement costs.

Methods of Payments

Bank transfer

Lloyds: Miss Bethany K Carlisle

30-66-76

51966763

The client must inform Miss Carlysle and Co of any bank transfers and the reference must be your and your partner's initials and your wedding date or your invoice number.
Our pricing policy intends to be transparent and flexible.
We do not operate a high or low season, however, the cost will vary depending on the size of your event and your plan.

Cancellation

Should an event be cancelled, charges will apply (Deposit is non-refundable)
More than 120 working days - Nil
Between 120-61 working days - 50% of the balance
60-31 working days - 80% of the balance
31 working days or less - 100% of the balance
All cancellations must be received in writing from the client and date.
Postponements - Postponements if moved to a new year, will be charged with a 3% increase.

Liability

Miss Carlysle and Co shall provide Public Liability Insurance. Policy shared on request.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Replacement Charges

Price list sent on request
Breakage/ Damage/ Loss to be paid by the hirer, which the company reserves the right to deduct from the refundable breakage deposit. Any breakage/ damage to hire items will be charged to the full replacement cost

Stock Damage

In the event of severe damage or loss of hired goods, we reserve the right to charge you for the full replacement value. Substitute items will not be accepted.
Standard laundering of hired items is included in all of our cleaning fee pricing, which include stains from food and drinks and light scuff marks from shoes. We consider these stains as part of an event. However, if upon inspection after your event we find that irreversible or damage through mistreatment has been caused to our hired items for example rips, footprints, evidence of guests drawing on the linen, cigarette burns, candle wax and excessive food and drink stains etc. This will result in the cost being deducted from the refundable security deposit or us issuing the lead contact an invoice to replace the damaged stock.
Severe damage of hired goods will be charged at full replacement value.
Substitute items will not be accepted and all damaged items will still remain the property of Miss Carlysle and Co.

Equipment hire

All used glasses to be returned to the boxes facing up or a surcharge will apply of £2 a box. When arrangements are made for collection, items need to be ready, returned in the boxes they came in and left in one place. If the items are not available then a further charge will apply for returning to collect. If Miss Carlysle and Co has to clear up and pack away the hired items on collection a charge will be made to the hirer.

Entire Agreements

This agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings, or proposals. This agreement may be varied only by a document signed by both parties. Please note - as soon as the deposit has been paid, you have verbally agreed to our terms and conditions.

Complaints and Disputes

We fully anticipate that you will be delighted with our services, but if you have any complaints, in the first instance you should raise them with us in writing via email to info@misscarlysleandco.com within 21 days of the date of the event in order for our complaints procedure to be processed. We shall try to resolve any disputes with you quickly and efficiently.
If we cannot resolve a dispute using our internal complaint handling procedure and either of us want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract and the laws of England and Wales will apply to this contract.
In the event of a dispute between us, both parties agree not to engage in any conduct or communications, including on social media, designed to disparage either party or our products and services.

Photography - Social Media

Miss Carlysle and Co may use videos and/or images taken by us on the day of your wedding/event.
Please note they will not be posted on your wedding/event date.
We will send you copies of the images and/or videos if you ask for them, the images and/or videos will remain the property of Miss Carlysle and Co so please do not use these images and/or videos for your own marketing purposes.
We require you to send us copies of your gallery for marketing purposes, you need to agree this with your photographer, if you would like to opt out of this, let us know. You must ask the photographer for their approval first.
The client hereby allows Miss Carlysle and Co to display any images and/or videos to promote our business, brochures, blogs, magazine articles, and on social media platforms, etc.

Insurance

We have full public liability of up to £5,000,000